HOW DO I CHANGE MY ADDRESS?

You can change your address easily by emailing us. Please notify us of a mailing address change 10 days in advance of your next processing date.

HOW DO I CHANGE MY EMAIL ADDRESS?

You can quickly and easily change your email by logging in to your account, so you won't miss any membership updates and notices.

AM I ABLE TO PAUSE MY MEMBERSHIP?

If you would like to temporarily pause your membership for any reason, please email us and provide the dates you want your service to be suspended and restarted. You are able to do this on one occasion per calendar year before membership is revoked.

AM I ABLE TO CANCEL MY MEMBERSHIP?

If you would like to cancel your membership, please email us 10 business days prior to your next processing date (first day of last month of each quarter)

HOW DO I REQUEST MEMBERSHIP?

If you're interested in becoming a member of the club, please click here to view the program overview page and request membership.

WHEN WILL MY NEXT ORDER PROCESS?

Member orders will process on the first day of each quarter. Any modifications to your order should be made 10 business days prior to this date.

WHEN WILL MY ORDER SHIP?

Member orders will arrive at your doorstep 4-6 after the order processes (orders process on the first day of each quarter).

WHAT IF I PROVIDE AN INCORRECT ADDRESS?

If an order is returned to sender or undeliverable due to an invalid address, you will be responsible for a $25 reshipping fee. If you need to update your ship to address, please email us 10 days prior to your next processing date (first day of each quarter)

AM I ABLE TO RETURN OR EXCHANGE MY ORDER?

Because these items are fully custom with your logo we are unable to provide a refund or exchange. We encourage you to review size charts for new brands and products each quarter and update your size accordingly if needed.

WHAT IF I EXPERIENCE AN ISSUE WITH MY ORDER?

If you experience an issue with your order please email us with details and images of the issue and we will make it right.

IF I NEED TO CHANGE MY SIZE OR PROVIDE A NEW LOGO, HOW DO I DO THAT?

Please email us 10 days prior to your next processing date and we can update accordingly to ensure the appropriate updates are made.